Frequently Asked Questions

Send us an email to support with your order number and the reason for cancellation. You will then immediately receive a confirmation of the cancellation by e-mail. 
If your order is already on its way to you, a cancellation is no longer possible.

In most cases, the goods are still on the way to your home. If this is not the case, please contact our support. You can find the contact details below under "Help". 

The best way is to contact our support team and describe your problem. We will help you then.

After we have received and checked your product, you will receive a confirmation of receipt of the goods by e-mail. Here you will also be informed about the returned items and the amount we will credit to your account.

Please note that the return transfer may take a few business days.

You have the right to return your order 30 days after receipt without giving any reason.

Personalized items are excluded from the right of return!

You have to bear the costs for a return yourself. You then also have the option to decide which parcel service you choose and whether you want to insure the package or not.

Once you notify us of the return, we will review your request.

We will then approve the return and send you a customized return form to the email you provided.

Currently we ship our products exclusively to Canada. 

The service provider is chosen individually, depending on the address to which your package will be delivered. We always choose the best option for your address.

You can find more information about shipping under our shipping information.